LIDL customers are outraged as they are charged twice for their Christmas shopping in a debit card glitch.
Cut-price supermarket Lidl has apologised to hundreds of angry shoppers following the stressful incident.
GettyLidl customers were charged twice for their Christmas shopping due to card service glitch[/caption]
GettyThe shoppers were reportedly denied a refund from the supermarket[/caption]
The alarm was raised by a customer who had paid by debit card at a store in Wetzikon, Switzerland, on December 23.
An unpleasant surprise awaited the shopper as they discovered they had been charged twice for the same bill.
It was then revealed that hundreds of others at stores across the country had also been similarly affected.
Many were already struggling to meet the costs of the seasonal celebrations when they realised they had to pay double.
Yet when they complained they were reportedly told they could not have a refund and were fobbed off to a customer support phone line.
One distraught shopper told Swiss media: “We find this very stressful, especially since it involves a lot of money for us as a family.”
Now Lidl has admitted the glitch, which they have blamed on a card payment service breakdown.
Lidl media spokesperson Vanessa Meireles said: “Due to a disruption at the payment service provider, some customers in some branches were charged twice for card payments on 23rd December 2023.”
She added that it was not all customers that were hit, and only those who used one of the eight different card payment options ended up paying double.
Lidl promised that refunds would be made “automatically in the next two to three days”.
Meireles added: “We regret the inconvenience this has caused to the affected customers.”
Another popular supermarket chain had to issue an apology after they urgently recalled two fragrances due to a faulty packaging.
And a dad from Wales has revealed that a major supermarket caused heartbreak for his family this Christmas.
Nathan Watters said his four-year-old son was reduced to tears on Christmas day after his Hot Wheels race track turned out to be a box of rubbish.
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